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Human Rights Campaign
Washington, DC, United States (on-site)
18 days ago
Human Rights Campaign
Washington, Dist. Columbia, United States (on-site)
18 days ago

Description

Position Summary: 

The Events & Operations Manager serves as a member of a team who provides customer service to HRC staff, volunteers, tenants, clients, and visitors in the three functional areas of the Operations Division: hospitality/reception, events management, and administrative services. The Events & Operations Manager may have a focus on one or more of the three areas; however, all Operations & Events staff will be cross-trained and expected to be able to perform in all three service areas in response to schedule, needs, and priorities of the organization as directed by the Associate Director, Events & Operations. The Events & Operations Manager is not eligible for telework and will be expected to work in-person at the HRC HQ. 

Position Responsibilities: 

Events Management: 

  • Meet with potential customers to preview space and services.  

  • Work with HRC staff and external clients to plan events including ordering supplies, catering and other services as required.  

  • Interact professionally and courteously with event organizers, caterers, and attendees.   

  • Research vendors (catering, decorators, musicians etc.) and choose the best combination of quality and cost. 

  • Set-up and break-down spaces to meet event requirements. 

  • Ensure AV resources are available and functioning as required by the event. Do final checks on the day of the event to ensure everything meets standards. 

  • Ensure food and alcohol are served and handled per appropriate protocols and/or regulations. 

  • Ensure COVID protocols are met in any event space 

  • Collaborate with the Marketing team to produce content for the HRC website and social media for events 

  • Manages event contracts and billing 

  • Resolves escalated operational problems or issues to ensure customer satisfaction with problem resolution. 

  • Provide budget management assistance within respective areas to include preparing and organizing estimates/projections, invoice review and follow-up keeping current records within the event expense. 

Hospitality/Reception: 

  • Serve as the backup building receptionist – provide hospitality and customer service to HRC staff, volunteers, tenants, clients, and visitors. 

  • Manage and direct incoming telephone calls to HRC. 

  • Handle basic safety and security procedures. 

  • Maintain weather conditions and incident log.  

Administrative Services: 

  • Sort and deliver mail and packages. 

  • Trouble-shoot problems with copiers, fax machines, etc. and follow-up with service companies as required. 

  • Assist and/or prepare parcels and packages for shipping. 

  • Deliver paper, coffee, and other supplies to floors. 

  • Order and/or procure supplies.  

  • Move, organize and manage stock in storage. 

  • Other duties as assigned. 



Requirements

Position Qualifications: 

  • Bachelor’s Degree in hospitality management, public relations or relevant field is preferred or at least three years of experience or more in an office, events and/or facilities environment. 

  • The candidate should have a strong working knowledge of Hybrid Meeting Technology and be able to manage in person and hybrid meetings and events. Must be personable and be able to provide pleasant, responsive, customer service.   

  • Professional appearance, demeanor, attitude, and judgment are essential.  Must be flexible and able to work collaboratively and cooperatively as a team with other Operations Coordinators to meet the division’s workload and responsibilities.    

  • Must be able to lift at least 50 pounds and be able to perform the physical demands of the job such as setting up, breaking down and moving tables and chairs; lifting boxes and packages; stocking shelves; etc.   

  • Must be able to work flexible hours, overtime, and evenings and/or weekends based on requirements of the events 

  • Outstanding communication and negotiation ability. 

  • Well-organized with multi-tasking skills. 

  • Developed time-management and organizational skills. 

  • Attention to detail is critical.   

  • Proficient in MS Office. 

https://www.hrc.org/about/careers

Job Information

  • Job ID: 67712486
  • Workplace Type: On-Site
  • Location:
    Washington, Dist. Columbia, United States
  • Company Name For Job: Human Rights Campaign
  • Position Title: Manager, Events & Operations
  • Job Function: Event Planner/Producer/Coordinator
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: None
  • Min Experience: 2-3 Years
  • Required Travel: 0-10%
Non-Profit / Charity
WASHINGTON , Dist. Columbia , United States

As the largest civil rights organization working to achieve equality for lesbian, gay, bisexual, transgender and queer Americans, the Human Rights Campaign represents a force of more than 3 million members and supporters nationwide — all committed to making HRC's vision a reality. HRC envisions a world where lesbian, gay, bisexual, transgender and queer people are embraced as full members of society at home, at work and in every community.

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