Description

About Extra Mile Institute
At the Extra Mile Institute (EMI), we help teams achieve high-performance and well-being by enhancing communication and aligning their culture with stated values. We engage through 15-30 minute story-driven conversations called StepBacks. Our process includes pilot launches, facilitator training, behavioral assessment debriefs, and a digital content platform that equips internal leaders to sustain StepBacks within their own team and scale them across their entire organization. We support value-aligned organizations across both business and athletics to create lasting cultures of high performance and well-being. We are a small, high-trust startup team that values initiative, adaptability, and doing meaningful work at a high-standard.

Our Values

Our values are not aspirational statements. They are the standard of how we operate. The ideal candidate: 

• Is willing to do what’s best for the team—no task is “beneath” them (It’s Not About Me - the mission and team come first. )
• Has high emotional intelligence and strong self-awareness (Effective Communication - self-awareness enables honest, open dialogue.)
• Demonstrates resilience, grit, and follow-through (Be Scrappy - we persist and find solutions)
• Is proactive, autonomous, and comfortable with ambiguity (Trust - we act responsibly without constant oversight.)
• Thinks creatively and solves problems without waiting to be told (Learner Mindset - we stay curious and adaptable.)
• Has the endurance to balance facilitation, relationships, and behind-the-scenes work (Practice What We Preach - we prioritize a healthy culture of well-being and excellence.)
• Is adaptable as priorities shift in a growing startup (Learner Mindset - we stay curious and adaptable. )

Role Overview
This is a growth-oriented, people-facing role designed to expand EMI’s capacity. It requires someone who is comfortable wearing multiple hats, thrives in relationship-driven environments, and wants to help grow the organization.

Primary Responsibilities (Top Priorities)

• Client Facilitation & Delivery
  • Serve as lead facilitator with Gonzaga Athletics athletes and coaches
  • Facilitate in-person sessions with additional Spokane-based clients, including Gonzaga teams
  • Support delivery of assessments, debriefs, and guided conversations we call StepBacks
  • Represent EMI with professionalism, warmth, and confidence in live settings
• Relationship Building & Growth
  • Build and manage relationships with Gonzaga coaches, staff, and employees
  • Nurture existing relationships in ways that naturally generate new connections and leads
  • Act as a trusted point of contact for local partners
• Content Development
  • Revise and contribute to EMI session content (slides, prompts, tools)
  • Collaborate with the team to ensure content aligns with EMI’s tone, values, and standards
  • Help improve clarity, usability, and consistency of materials used with clients across the county
• Startup Contribution
  • Contribute where needed across the business (operations, logistics, problem-solving)
  • Take ownership of tasks and follow them through to completion
  • Help increase overall team capacity and effectiveness

Secondary Responsibilities (Operational Support)
These are not the primary focus of the role, but the individual may help cover or assist with some operational tasks—especially during a maternity leave period.

• Light administrative and coordination support (email, scheduling)
• Supporting client onboarding steps and internal documentation
• Client relations: coordinate teams from initiation to sustaining in the StepBack program, soliciting feedback, and gathering data to share with the team
• Helping streamline internal systems and processes over time
• Note: This role is not an administrative assistant position, but operational competence and willingness to help is important in a startup environment.

Why This Role Matters
This person will:

• Play a key role in EMI’s presence at Gonzaga
• Help expand EMI’s reach and capacity
• Be trusted with meaningful responsibility from the start
• Grow inside a company that is building something enduring

Compensation & Growth

• Competitive salary based on certification status and experience
• Professional development support
• CMPC mentorship provided (if pursuing certification)
• Opportunity for increased compensation, responsibility and leadership as EMI grows
• We are a start-up so there are risks and benefits that do not come with a traditional company or university employment. Please inquire only if extremely interested. 

 
 To Apply: 

Email [email protected] and include: 

Resume 
Cover Letter 
3 References 

Requirements

Required Qualifications

• Our number one priority is value alignment and the ability to act and lead in alignment with those values
• CMPC certified, actively pursuing CMPC (CMPC mentorship to be provided if close)
• Strong facilitation skills and comfort leading groups
• Highly organized, reliable, and able to follow through without oversight
• Excellent interpersonal sills, communication skills, and story-telling capabilities 

Preferred Qualifications

• Background in athletics (former collegiate or professional athlete preferred)
• Experience with assessments, performance psychology, organizational psychology, or leadership development
• Administrative or operations experience in a small organization
• Familiarity with Google Workspace, or client management tools
• Experience facilitating workshops/keynotes with high-performing teams