Description

Do you have excellent customer service skills?  Do you enjoy helping a variety of people each day?  Good Neighbor's Front Desk Receptionists play an important role in helping our patients, and are the first people they see at their visit!

The Front Desk Receptionist interacts directly with patients on the phone and face-to-face to support the front office operation. This position is responsible for scheduling appointments, processing payments both in-person and on the phone. Additionally, this position serves as a liaison between patient and medical support staff. The Front Desk Receptionist will possess excellent communication skills, organizational skills, computer experience, and must be self-motivated.  Positions are available in Columbus and Fremont.

ESSENTIAL JOB FUNCTIONS:

1. Answer incoming calls, answering and transferring phone calls as required.
2. Schedule new and follow-up appointments.
3. Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record.
4. Collect co-pay and/or payment at time of service as required.
5. Establish agreed upon payment plans that meet policy requirements.
6. Maintain knowledge or experience in billing and insurance principles.
7. Prepare for patient visit, checking vitals, patient histories, rooming & discharging patients as necessary.
8. Assist Billing staff as requested with patient files.
9. Performs other duties as assigned.

Requirements

EDUCATION:

High School Diploma or Equivalent required.

REQUIRED SKILLS:

• Basic computer and data entry skills required.
• Ability to handle cash and to count money at high volumes including mathematical computations.
• Effective oral and written communication skills.
• Able to exhibit a high level of confidentiality.
• Excellent organizational skills.
• Proactive and independent with the ability to take initiative.

PREFERRED SKILLS:

• Knowledge of basic medical terminology and insurance billing preferred.
• Previous experience working in a hospital, clinic or physician’s office preferred.
• Knowledge of Patient Centered Medical Home & Meaningful Use.