Description

Description

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders & staff and assists patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights. Responsible for staffing needs to ensure adequate coverage for quality care on all shifts by working closely with the leaders.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients, families, parents and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive. Provides guest with a "Welcome Packet" and assists the clinical team to support the guests to become oriented to their patient care area and their room.
• Identifies and assesses guests' needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Accurately records staffing and nursing pay practices (ESP, LOA, jury duty, bereavement, etc.) in a computerized system (Clarivia/Kronos).
• Assesses and evaluates staffing needs on a proactive (daily, weekly, scheduling period, etc.) and shift-to-shift basis to provide 24-hour coverage.
• Answers employee calls regarding staffing/scheduling functions when working in Staffing Office.
• Prepares staffing on a timely basis and communicates with the leaders so that they can make staffing decisions.
• Communicates any staffing shortages/overages/changes to the leader and contacts staff if additional/less support is needed.

Qualifications

Minimum Job Requirements

• 2-4 years of clerical experience
• Proficient in Microsoft Office (Word, Excel, and Outlook)

Knowledge, Skills, and Abilities

• High School education or equivalent preferred.
• Previous healthcare experience is preferred.
• Previous experience as a secretary or Administrative Assistant is preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Staffing experience preferred.
• Demonstrates knowledge of TM&E & pay policies.
• Fluent in Spanish is strongly preferred.
• Ability to manage multiple priorities.
• Able to maintain confidentiality of all sensitive and private employee information.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers. Ability to learn appropriate software applications.
• Ability to learn appropriate software applications.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Works effectively in a collaborative environment.

Job:

Clerical/Administrative

Department:

CARDIAC CRITICAL CARE-2100-620030

Job Status:

Professional